We are looking for an out of this world Marketing Content Coordinator to join the family (who will also laugh at our punny jokes).
When you work here, you are family (in fact, we call each other the “NB family”). We’re dedicated to disrupting the healthcare industry by driving down healthcare costs and delivering benefits seamlessly with our mobile app & web portal.
Our office is conveniently located in the North Dallas area. We offer a fun, business casual environment with a strong company culture focused on employee engagement and recognition. As a valued member of our family, the Marketing Content Coordinator is eligible for a comprehensive benefits plan including paid vacations and holidays, 401(k) with company match, health, voluntary dental, paid life insurance and a New Benefits discount card.
Our creative, innovative, and high-energy Marketing Team is looking for an eagle-eyed Marketing Content Coordinator to keep all our marketing “stuff” up-to-date, current, and organized. The Marketing Content Coordinator oversees the review and approval of all client and internal marketing materials based on compliance and vendor requirements. The Marketing Content Coordinator will facilitate requests to update marketing content across all brands. We’re looking for a highly organized, go-getter who takes on new challenges with a “won’t stop until it’s done” attitude.
Oversee and report on the review process which includes proofreading, updating and approving all client and internal marketing materials based on compliance and vendor requirements
Build and sustain strong client relationships in order to provide marketing and sales assistance
Support Marketing and Sales staff by collecting and archiving relevant articles, industry trends, statistics, testimonials, savings examples, reports and information
Monitor website traffic with Google Analytics and create reports for the Marketing Team
Create member engagement communication calendar including mobile app, text and email notifications
Audit, update and maintain client and internal marketing department materials
Review and proofread internal communications and publications prior to distribution as part of the review and quality assurance process
Coordinate benefit and vendor changes with other departments, ensuring that all internal documents are updated
Establish and maintain professional rapport with clients/vendors/internal staff, etc.
Perform bi-annual audits of membership materials and marketing inventory
Other duties as assigned
Core Competencies (F.L.I.I.P.)
Flexibility – Maintains effectiveness when experiencing major changes in work responsibilities or environment and adjusts effectively to work within new structures, processes, requirements or cultures. Remains flexible in spite of adversity. Embraces change.
Leadership – Facilitates a positive and productive team oriented environment. Provides open communication/feedback within the team. Builds collaboration to maintain productive teams. Treats people with honesty and respect. Maintains positive relationships with employees at all levels. Uses appropriate interpersonal styles to establish effective relationships with clients, vendors and internal partners. Interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Innovation – Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm and personal performance. Takes steps to improve processes and find better solutions. Champions quality work and proactively takes steps to correct errors or improve overall products/solutions. Drives continuous improvement. Demonstrates a willingness to change approach based on feedback.
Integrity – Supports and upholds the organization's standards and values. Demonstrates honesty, reliability and professionalism. Maintains the highest ethical standards.
Passion – Provides excellent customer service to internal clients, partners, vendors and teams. Responds promptly, professionally, effectively, and efficiently. Recognizes sense of urgency in responding to needs. Follows up to ensure requests, needs, and commitments are met consistently.
Job Specific Competencies
Attention to Communication – The ability to ensure that information is passed on to others who should be kept informed
Thoroughness – Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled
Diagnostic Information Gathering – The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it
Oral & Written Communication – The ability to express oneself clearly in conversations and interactions with others. The ability to express oneself clearly in business writing
Customer Orientation – The ability to demonstrate concern for satisfying one's external and/or internal customers
Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
Persuasive Communication – The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
Strategic Thinking – The ability to analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors
Qualifications & Skills
A Commitment to Excellence!
Bachelor’s degree or equivalent work experience in a related field. Insurance and/or benefit experience is helpful
Bilingual (Spanish) is preferred
Proficiency in proofreading internal/external communications to ensure responses comply with company policies, procedures and state requirements
Working knowledge and experience applying compliance, company policies and procedures to marketing materials
Ability to understand and carry out assignments, working independently or as part of a team
Proven ability to multi-task and perform under tight deadlines
Superior organizational skills/ability to manage details
Critical thinking skills and the ability to follow through with proactive plans
Ability to recognize problems and identify appropriate solutions while demonstrating a strong sense of follow through and commitments
Demonstrates persistence and overcomes obstacles while reacting well under pressure
Ability to write clearly and informatively, edit work for spelling, vary writing style to meet needs, read and interpret written information
Excellent communication skills including written, telephone, customer and client service
Proficiency in the most current version of MS Windows, MS Office programs, Internet, and database applications
Must be able to perform work at a computer terminal for 6-8 hours, and function in an environment with interruptions
Operate standard office equipment
Capable of lifting up to 25 pounds
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.