News & Events

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News + Events

  • Bueller? Bueller?  How Much Do Absent Workers Cost Employers?

    Bueller? Bueller? How Much Do Absent Workers Cost Employers?

    I’m assuming most of you have seen the 1980’s classic, “Ferris Bueller’s Day Off.” In this popular movie, the mischievous main character feigns illness to skip high school and enjoy an epic day off with his girlfriend and best friend. (Ever wonder how many absent employees are pulling a Ferris?) We all know absenteeism negatively […]

  • READY, Set, Fail!

    READY, Set, Fail!

    I was recently duped into giving too much credit during a conversation with an employee.  They had a suggestion from which staff and the company could benefit (I later learned it was actually just to benefit them personally) and they wanted to present a formal “proposal.” I probed a little further and this was literally […]

  • The Benefits of Not Being Traditional

    The Benefits of Not Being Traditional

    3 Surprising Answers to 3 Broker FAQs Call it a habit or an ice-breaker. Call it a way for a normally quiet individual to participate in a meeting. Without fail, every new sales call with a broker seems to generate these three common questions… and it isn’t surprising. These are the standard preliminary questions a […]

  • Superior Customer Service Is No Longer a Luxury

    Superior Customer Service Is No Longer a Luxury

    These days, every company’s livelihood depends on its level of customer service. Did you know U.S. brands lose approximately $41 billion each year due to poor customer service [1]? To make matters worse, 65% of surveyed consumers said they’ve cut ties with a brand over a single poor customer service experience [2]. Of course, most brokers realize […]

  • Perk Up!

    Perk Up!

    I recently read an article in USA Today stating U.S. employers are planning to give pay raises averaging 3% in 2015 [1]. The same article also pointed out inflation is currently about 2.1%—which means most employees are barely keeping ahead of inflation. In today’s economic environment, we’ve realized it’s more important than ever to offer innovative […]

  • What We Can All Learn from Tony Hsieh of Zappos

    What We Can All Learn from Tony Hsieh of Zappos

    A few years ago, Marti Powles and I had the incredible opportunity to tour Zappos’ headquarters in Las Vegas, NV. During the tour, Marti and I were immersed in the offbeat culture of this hugely-successful online shoe and clothing retailer. Zappos was created from the ground up by the humble, yet wildly successful CEO Tony […]

  • Back Home

    Back Home

    Have you ever returned to the home you grew up in after being away for an extended period of time?  You walked into the house with all the same sounds and familiar smells.  It was complete nostalgia –memories of good times and relationships built.  Mom’s lasagna (feel free to insert your favorite dish here) still […]

  • Got Exchange?

    Got Exchange?

    Remember those Got Milk® ads? They were everywhere. These days, this catchy tagline would work just as well for exchanges. Maybe something like, “Got Exchange? If you don’t, it’s time to get on board.” According to an Accenture study, in just two years, approximately one in five Americans will purchase benefits from a health insurance […]


This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.