Bilingual Service Advocate


Member Support

Job Summary

The Service Advocate is responsible for providing quality customer service in a primarily in-bound calling environment. If you are a professional customer service representative who is able to consistently demonstrate positive, responsive, accurate, and friendly communication with our discount benefit members and client groups we’d like to talk to you about this exciting career opportunity!

We offer flexible schedules:
Full-time: M-F 10-7
Prime-time: M-F 9-3, 10-4 or 11-5
Part-time: M-F 10-2, 2-6

Job Responsibilities

Core Competencies (F.L.I.I.P.)

Qualifications and Skills

The ideal candidate must possess the following skills, knowledge, and characteristics to perform the essential functions of this job:


This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.