The Director of IT is responsible for ensuring that New Benefits is technologically positioned to achieve its financial, sales, and service related goals. This is primarily accomplished by meeting with Senior Staff at New Benefits, consultation with key clients and executives concerning technology development needs, the management of projects and IT staff, and the management of all information systems. The Director of IT will lead the company's IT strategy and oversee all aspects of its information systems while driving innovation and planning future states in collaboration with senior leaders and the IT team.
Management of IT Staff:
Manage the functions of the IT Staff to ensure skill sets and attitudes are aligned with day to day and long-term goals of New Benefits
Attract, develop, and retain a high performing team based on strengths, talents, group dynamics and business need to provide clear direction and feedback to direct reports
Continue to build a responsive and customer service focused team
Provide executive presence
Information Systems Management:
Manage all business-critical technology functions; including systems design, software development, enterprise and network structure, integration and implementation of complex IT programs, technical support, and implementation of hardware/software, security and disaster recovery.
Work with the Network Administrator, IT Team and the COO/CEO to ensure that New Benefits has the equipment, software, and licensing in place to accommodate their current and near future needs
Promote the use of industry standard processes and frameworks, and the adherence to internal control practices within IT
Ensure that projects are assigned and completed as needed and that priorities/timelines are set. Work with individuals to ensure they understand their projects and that realistic attention is given to the priorities of each assignment
Responsible for solution delivery and performance, cost, scope, schedule, quality, or other IT governance metrics identified
Meet with Senior Staff, departments, clients, and IT staff to ensure that projects are defined and understood, and that expectations are defined.
Serve as the Information Security Officer by ensuring security policies are documented, reviewed, and adhered to by all employees.
Ensure that information systems take into account security standards as they are developed and maintained
Bachelor's Degree in a technological related field or Business Management with IT Management experience
10 plus years of experience in Information Technology
5 Plus years of direct management experience
Record of motivating teams and instilling accountability for on-time, within budget delivery, and the ability to develop and manage processes to motivate staff to achieve desired results
Strong understanding of programming
Ability to develop effective relationships with senior leaders, IT team members, and other key stakeholders and functional leaders
Excellent communications skills are required. Must be able to communicate technical ideas and concepts to non-technical individuals, as well as discuss these details on a technical level with IT staff
Strong attention to detail, and an ability to execute with precision while juggling multiple projects and priorities
Ability to talk or hear, both in person and by telephone
Good visual acuity
Capable of reaching with hands and arms, as well as lifting up to 25 pounds
Must be able to perform work at a computer terminal for 6-8 hours, and function in an environment with interruptions
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Competencies (F.L.I.I.P.)
Flexibility – Maintains effectiveness when experiencing major changes in work responsibilities or environment and adjusts effectively to work within new structures, processes, requirements or cultures. Remains flexible in spite of adversity. Embraces change.
Leadership – Facilitates a positive and productive team oriented environment. Provides open communication/feedback within the team. Builds collaboration to maintain productive teams. Treats people with honesty and respect. Maintains positive relationships with employees at all levels. Uses appropriate interpersonal styles to establish effective relationships with clients, vendors and internal partners. Interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Innovation – Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm and personal performance. Takes steps to improve processes and find better solutions. Champions quality work and proactively takes steps to correct errors or improve overall products/solutions. Drives continuous improvement. Demonstrates a willingness to change approach based on feedback.
Integrity – Supports and upholds the organization's standards and values. Demonstrates honesty, reliability and professionalism. Maintains the highest ethical standards.
Passion – Provides excellent customer service to internal clients, partners, vendors and teams. Responds promptly, professionally, effectively, and efficiently. Recognizes sense of urgency in responding to needs. Follows up to ensure requests, needs, and commitments are met consistently.
This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.