The Corporate Trainer is responsible for creating and delivering exciting training programs on products, services and skills to ensure all employees have the tools and knowledge to "dazzle" clients, members, and coworkers.
Develop and deliver New Hire training for all employees on company products, services, operational processes and culture
Perform regular training needs assessment for all employees and develop an annual plan to build skills
Work with C suite and company executives on Social, Interpersonal and Emotional Intelligence, Goal Setting and Decision Making
Train first time supervisors/managers on the basics of leading a team or department
Train newly hired sales reps on How to Sell, Prospecting, Questioning, Negotiating, Planning, Closing and Time Management skills
Write curriculum and deliver quarterly "Dare to Dazzle" Training on the philosophical and tactical aspects of stellar customer service at every level of the organization
Work with Chief Leadership Officer to develop a long term strategy implement ongoing training to lead from every chair
Create and deliver ongoing soft skill training on topics such as organization, goal setting, communications, conflict resolution, sexual harassment, safety, etc.
Collaborate on curriculum development and facilitate training sessions as needed
Assist in maintaining all training related administrative tasks
Create and implement a system to test for understanding, retention and measurable results.
Core Competencies (F.L.I.I.P.)
Flexibility – Maintains effectiveness when experiencing major changes in work responsibilities or environment and adjusts effectively to work within new structures, processes, requirements or cultures. Remains flexible in spite of adversity. Embraces change.
Leadership – Facilitates a positive and productive team oriented environment. Provides open communication/feedback within the team. Builds collaboration to maintain productive teams. Treats people with honesty and respect. Maintains positive relationships with employees at all levels. Uses appropriate interpersonal styles to establish effective relationships with clients, vendors and internal partners. Interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Innovation – Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm and personal performance. Takes steps to improve processes and find better solutions. Champions quality work and proactively takes steps to correct errors or improve overall products/solutions. Drives continuous improvement. Demonstrates a willingness to change approach based on feedback.
Integrity – Supports and upholds the organization's standards and values. Demonstrates honesty, reliability and professionalism. Maintains the highest ethical standards.
Passion – Provides excellent customer service to internal clients, partners, vendors and teams. Responds promptly, professionally, effectively, and efficiently. Recognizes sense of urgency in responding to needs. Follows up to ensure requests, needs, and commitments are met consistently.
Required Knowledge, Skills, and Abilities:
Bachelors Degree is required
A minimum of five years experience in corporate training, though ten years experience is preferred.
Background or familiarity with health insurance or employee benefits helpful
Curriculum development experience
Management Training experience
Strong understanding and appreciation of essential Customer Service Skills
Strong understanding of adult learning styles and challenges
Excellent group and one-on-one facilitation and presentation skills
Project management skills
Demonstrated proficiency on all MS Office products, particularly PowerPoint, Word, and Outlook
Must know how to use Learning Management Systems
Must know how to develop computer based courses for individual, self-paced learning
Strong leadership, problem solving, analytical, and time management skills
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.