The Accounts Receivable Clerk is accountable for all aspects of the accounts receivable process including collecting on delinquent accounts, assessing financial risk of potential clients, performing periodic reviews of existing customers, and consistently applying the company's credit and financial policies with the goal of optimizing the mix of company sales and bad debt losses.
Process Invoices and Commission Payments (30%)
Verify and ensure accuracy of data prior to invoice distribution
Partner with Accountant to generate and distribute group related monthly invoices within the first two business days of the month
Partner with Accountant to determine proper invoice calculation for brokers required to meet a monthly minimum
Generate and distribute broker invoices by the fifth business day of the month
Process invoices for exception clients
Process other invoice requests as needed (group setup fees, fulfillment, etc.)
Ensure all documentation from Brokers and Resellers is collected and appropriate information is entered into the company’s accounting and billing systems.
Process refunds to groups and members when appropriate
Post and Manage Receivables (30%)
Post daily batches from bank deposit against invoices in accounting system and ensure batch totals equal deposit totals
Partner with Accountant to resolve payment concerns (i.e. overpayments and underpayments) speaking with internal resources and/or customer contact
Partner with Accountant to confirm amount submitted is accurate and commission is paid on amount received
Partner with Accountant to ensure payments are properly reflected in the Company’s billing system, including proper allocations for purposes of paying commissions.
Resolve questions and issues from customers related to invoices
Collection Management (30%)
Monitor receivables and collections and provide regular updates to executive management
Identify receivable issues, analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution
Interact with clients to reconcile transactions and balances to maintain accurate accounts; resolve questions and issues related to unpaid or past due invoices
Initiate credits and adjustments to client accounts within company policy limits; negotiate payment programs with delinquent clients; partner with executive management for exceptions
Maintain bad debt and bad debt recovery records
Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
Actively work to recover debts owed to the company, which could include the collection of accounts previously written off
Ensure credit policies of the company are adhered to; credit goals achieved; and accurate business records and sound bookkeeping procedures are maintained
Develop standard operating procedures for evaluating client financials; implement liens as necessary to major delinquent account as approved
Partner with Counsel to generate legal documents as necessary
Provide weekly reports and updates on problem accounts, exceptions, contingent liabilities and accounts receivable aging
Manage positive business relationships with Client Services, collection agencies, credit reporting agencies, and credit insurance providers
Other tasks and duties as directed by the CFO or COO (10%)
Qualifications & Skills
Bachelor's degree in Finance, Accounting or Business Management preferred
Experience with credit scoring systems required
Strong customer negotiation experience required
Advanced knowledge of Accounts Payable and Accounts Receivable required
Excellent skills with MS Office programs including Excel, Outlook, and Word
Knowledge in Quickbooks or other major accounting software package
Strong mathematical skills required
Excellent active listening skills
Demonstrate critical thinking to identify potential solutions or new approaches for current operating procedures
Strong time management skills and ability to multi-task
Ability to communicate information in a straightforward manner and resolve conflicts, but with an attitude of exceptional customer service
Persuasive Communication – The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
Personal Credibility – Demonstrated concern that one be perceived as responsible, reliable, and trustworthy
Attention to Communication – The ability to ensure that information is passed on to others who should be kept informed
Interpersonal Awareness – The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others
Analytical Thinking – The ability to tackle a problem by using a logical, systematic, sequential approach
Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem
Diagnostic Information Gathering – The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it
Thoroughness – Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled
Core Competencies (F.L.I.I.P.)
Flexibility – Maintains effectiveness when experiencing major changes in work responsibilities or environment and adjusts effectively to work within new structures, processes, requirements or cultures. Remains flexible in spite of adversity. Embraces change.
Leadership – Facilitates a positive and productive team oriented environment. Provides open communication/feedback within the team. Builds collaboration to maintain productive teams. Treats people with honesty and respect. Maintains positive relationships with employees at all levels. Uses appropriate interpersonal styles to establish effective relationships with clients, vendors and internal partners. Interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Innovation – Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm and personal performance. Takes steps to improve processes and find better solutions. Champions quality work and proactively takes steps to correct errors or improve overall products/solutions. Drives continuous improvement. Demonstrates a willingness to change approach based on feedback.
Integrity – Supports and upholds the organization's standards and values. Demonstrates honesty, reliability and professionalism. Maintains the highest ethical standards.
Passion – Provides excellent customer service to internal clients, partners, vendors and teams. Responds promptly, professionally, effectively, and efficiently. Recognizes sense of urgency in responding to needs. Follows up to ensure requests, needs, and commitments are met consistently.
This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.